Administrative Staff

Surgery Center
Hickingbotham Outpatient Center
9500 Kanis Road
Suite 401
Little Rock, AR 72205

Our highly experienced staff dedicated to creating a warm, personalized environment for you and your family.

Profile image of Pam Hooper

Pam Hooper

Facility Administrator

Pam has her BS in Nursing from the University of Arkansas Medical Sciences and is certified as a Nurse Practitioner in the state of Arkansas. Since graduation, Pam has been involved in management of surgical services in both hospitals and surgery centers.

As the former Director of Nursing and Associate Executive Director for Humana Surgical Hospital in Memphis, she was responsible for day-to-day operations of this surgical hospital, as well as corporate CON development and acquisitions. Upon returning to Arkansas in the early 80’s, she worked to develop one of the first freestanding ambulatory surgery centers in the state of Arkansas where she continues to manage surgical facilities today. Over the past 25 years she has worked in partnership syndication, surgery center development, Medicare certification and JCAHO accreditation, along with day-to-day financial and operational responsibilities.

In 1997 Pam, and her partner Mary Hill, established Consultants in Healthcare, a consulting company designed to provide development and management services for inpatient and outpatient surgical services. As a partner with Consultants in Healthcare, she has consulted on numerous surgery center projects and has been instrumental in building and managing several joint-venture projects. Since opening in January 1999, Pam has been the Facility Administrator for The Surgical Pavilion. She is responsible for day-to-day clinical operations, financial management, personnel development, managed care contracting, quality assurance, and regulatory compliance. She also directs the Performance Improvement Committee and functions as liaison with the Medical Staff and Board of Managers.

Pam enjoys traveling, gardening, and shopping with her husband, Sanford.

Lindsey Faulkner

Clinical Manager

Lindsey completed her Bachelor of Science and Nursing from the University of Arkansas for Medical Sciences. She has over 15 years experience and is trained in several areas in the perioperative environment such as Pre-Op, Circulating, and PACU for both hospital and ambulatory surgery settings. Throughout her career as a nurse, Lindsey has always moved up into a leadership role and comes with several years of experience in management.  She joined The Surgical Pavilion as the Clinical Manager in 2023 and is responsible for the daily operations of the center’s clinical services provided here. She takes pride in the quality of patient care given at the center to ensure a positive experience. 

In her free time, Lindsey enjoys traveling with friends, going to concerts, playing golf, and spending time with her family and friends. 

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Gretchen Thompson

Financial Manager

With 24 years of medical management experience, Gretchen is well rounded in the area of business operations associated with this field. In her role as Financial Manager, Gretchen is responsible for overseeing all aspects of the center’s business office including maintenance of charge master, managed care contracting, human resources, billing and accounts receivable. She is likewise responsible for accounts payable and in the production and analysis of the center’s monthly financials. She is active in all areas of cost containment and performance improvement and is responsible for forecasting and reporting annual financial projections. Personnel management and general maintenance of the (center) are some of her other responsibilities.

In her free time, Gretchen enjoys boating, the beautiful state of Arkansas and spending time with her two daughters.